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Privacy Policy

Introduction

Welcome to Moore Farm Herbs (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, share, and protect personal information when you visit or make a purchase through our website www.moorefarmherbs.online (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use the Site.

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Last Updated: 6/2/25

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Information We Collect

  • Information You Provide

    • Account & Contact Details: Name, email, shipping/billing address, phone (if provided), username/password.

    • Payment Data: Credit/debit card or PayPal information (processed securely by a third party; we do not store full card data).

    • Order History & Preferences: Products purchased, order notes, wish lists, and any messages you send to customer support.

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  • Automatically Collected Data

    • Device & Usage Info: IP address, browser type, operating system, pages visited, referring site, date/time stamps.

    • Cookies & Tracking: Small files (cookies) and similar tools (web beacons, pixels) to improve Site functionality and personalize your experience.

How We Use Your Information

  • Order Fulfillment & Support: Process and ship your orders, send confirmations, handle returns/refunds, and answer support inquiries.

  • Account Management: Maintain and secure your account, send important updates (e.g., password resets, policy changes).

  • Marketing & Promotions: If you opt in, send newsletters, product announcements, and special offers via email.

  • Site Improvement & Analytics: Analyze Site traffic and user behavior to optimize performance, fix bugs, and personalize content.

  • Legal Compliance & Safety: Detect/prevent fraud, comply with laws (e.g., tax records), and enforce our Terms & Conditions.

Cookies & Tracking

  • Necessary Cookies: Required for shopping cart functionality, secure login, and other core features.

  • Performance & Analytics Cookies: Collect anonymous data about how you use the Site (e.g., most viewed pages) to help us improve.

  • Functional Cookies: Remember your language, region, and personalization settings.

  • Advertising Cookies: Deliver relevant ads or promotions.

  • Managing Cookies: Most browsers let you block or delete cookies—note that disabling certain cookies may impact Site functionality.

With Whom We Share Your Data

  • Payment Processors (e.g., Stripe, PayPal): To verify and settle transactions.

  • Shipping Carriers (e.g., USPS, UPS): To fulfill and track your shipments (we share your name, address, and order details).

  • Analytics & Advertising Partners (e.g., Google Analytics, Facebook Pixel): To monitor Site use and run targeted ads (as long as you agree).

  • Service Providers: Companies we hire to run the Site (hosting, email delivery, customer support). They only use your data to perform their services.

  • Legal/Regulatory Authorities: If required by law (e.g., subpoenas, fraud investigations).

How Long We Keep Your Data

  • We retain your personal information only as long as necessary to:

    • Provide products/services, process orders, and handle returns (typically up to 7–10 years for tax and accounting purposes).

    • Comply with legal obligations (e.g., tax records).

    • Resolve disputes or enforce agreements.

  • Once data is no longer needed, we delete or anonymize it securely.

Your Privacy Choices

  • Access & Correction: You can request copies of the data we hold, correct inaccuracies, or update your account details by emailing support@moorefarmherbs.online.

  • Deletion (“Right to Be Forgotten”): Ask us to delete your personal data (subject to legal exceptions) by emailing moorefarmherbs@gmail.com with “Delete My Data.”

  • Opting Out of Marketing Emails: Click “Unsubscribe” in any promotional email or email moorefarmherbs@gmail.com with “Unsubscribe.” You’ll still receive order-related notifications.

  • Cookie Preferences: Adjust your browser settings to manage or disable cookies. For Google Analytics specifically, you can install the GA Opt-out Browser Add-on.

  • California Residents (CCPA): If you reside in California, you have the right to know what personal information we collect, request deletion, and opt out of any data sharing (we do not “sell” data). Send a “CCPA Request” to moorefarmherbs@gmail.com.

  • EU/EEA Residents (GDPR): You may request access, correction, or data portability. Email moorefarmherbs@gmail.com with “GDPR Request.”

Security

  • We use industry-standard safeguards (e.g., HTTPS/TLS encryption, firewalls, access controls) to protect your data.

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  • While we strive for strong security, no online system is 100% risk-free. Notify us immediately if you suspect unauthorized account access by emailing moorefarmherbs@gmail.com.

Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from anyone under that age. If we learn we have, we will delete it promptly. If you believe a child under 13 provided us information, please contact us at moorefarmherbs@gmail.com.

Changes to This Policy

​We may update this Privacy Policy occasionally. If changes are significant, we’ll post a notice on the Site and update the “Last Updated” date above. Continued use after changes indicates your acceptance of the revised policy.

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